The Coconut Box

Candle Care

To ensure the best experience and longevity of your candles, follow these simple care tips:

Trim the Wick: Before each use, trim the wick to about ¼ inch to prevent soot and ensure an even burn.

First Burn: On your first burn, allow the wax to melt all the way to the edge of the jar. This can take a few hours but helps prevent "tunneling" and ensures an even burn for future uses.

Burn Safely: Never leave a burning candle unattended, and always burn it on a stable, heat-resistant surface away from drafts, pets, and children.

Keep It Clean: If debris like matches or wick trimmings fall into the wax, remove them to maintain a clean burn.

Don’t Burn to the Bottom: Stop burning the candle when about ½ inch of wax remains to avoid overheating the jar.

With proper care, you can enjoy the full, clean burn and beautiful fragrance of your candles.

Ingredients

At The Coconut Box Candle Co., we’re committed to using only the best ingredients for your home and the environment:

Coconut Wax: Known for its clean, slow burn, coconut wax is second only to beeswax in eco-friendliness. It’s sustainably sourced and burns cleaner than paraffin or soy.

Paraben and Phthalate-Free Fragrance Oils: We believe in using fragrances that are free from harmful chemicals. Our fragrance oils are high-quality and crafted to fill your space with vibrant, lasting scents without compromising your health.

Natural Cotton Wicks: Our wicks are made from lead-free, natural cotton, ensuring a safe and steady flame.

Eco-Friendly Packaging: From compostable bags for wax melts to recycled kraft paper for shipping and markets, our packaging is designed with sustainability in mind.

You can feel good knowing that every candle we make is as safe for you as it is for the planet.

Inspiration

The inspiration behind The Coconut Box Candle Co. is rooted in my desire to create a better candle for my family—one that burned clean, smelled amazing, and didn’t harm the environment. It all started with a quest to make a citronella candle for our outdoor gatherings, but it quickly grew into something more.

From the moment I poured my first candles, I knew I wanted to share my love for beautifully crafted, eco-friendly products with others. Each candle is a blend of carefully sourced ingredients and thoughtfully chosen scents, inspired by nature, cherished moments, and a passion for creating something meaningful.

Whether it's the soothing calm of a citrus-infused breeze, the rich warmth of vanilla and spices, or the fresh, clean scent of coastal air, I pour my heart into every creation, hoping to bring a bit of that same joy and comfort into your home.

Shipping

At The Coconut Box Candle Co., we strive to get your orders to you as quickly and efficiently as possible.

Processing Time: All orders are processed within 2-3 business days. During high-demand periods, such as holidays or special promotions, processing times may be slightly extended.

Shipping Times: Once your order is shipped, you'll receive a confirmation email with tracking information. Shipping typically takes between 3-7 business days, depending on your location.

Shipping Costs: Shipping fees are calculated at checkout based on the weight of your order and shipping destination.

Free Shipping: We offer free shipping on all orders over $125, so stock up on your favorite scents!

Returns

We want you to be completely satisfied with your purchase! If for any reason you’re not happy with your candle, we offer easy returns.

Return Window: You have 30 days from the date of purchase to initiate a return.

Return Conditions: To be eligible for a return, items must be unused and in their original packaging. If your candle arrives damaged, please contact us immediately for a replacement.

Return Shipping: Unfortunately, we cannot cover return shipping costs unless the item is defective or damaged. You will be responsible for the return shipping costs.

Exchanges

If you would like to exchange a product, we’re happy to accommodate:

Exchange Window: You can exchange your product within 30 days of purchase.

Exchange Process: Simply contact our customer service team at info@thecoconutbox.com to initiate the exchange. Items must be unused and in their original condition.

Damaged or Defective Items: If you received a damaged or defective candle, please contact us within 7 days of receiving your order, and we will send you a replacement at no additional cost.

Note: We are unable to offer returns or exchanges on sale items or custom orders.

Our Commitment to Sustainability

At The Coconut Box Candle Co., we believe that great candles shouldn’t come at the cost of our planet. From the very beginning, we’ve been passionate about creating products that are eco-friendly and sustainable without compromising on quality or fragrance.

Eco-Friendly Ingredients

Our candles are made with coconut wax, one of the cleanest burning waxes available, second only to beeswax. Coconut wax is a renewable resource, and its production has a lower environmental impact compared to other waxes. It burns cleaner, lasts longer, and doesn’t release harmful chemicals into the air. We also use paraben-free and phthalate-free fragrance oils to ensure that our candles are as safe and non-toxic as possible for you and your loved ones.

Thoughtful Packaging

We’re committed to reducing waste and using packaging that is kind to the environment. Our wax melts come in compostable bags, while our candles are shipped in recycled kraft bags and boxes. For local customers, we offer a jar refill program—bring back your used jars, and we’ll refill them, reducing the need for new containers.

Handcrafted with Care

Each candle is hand-poured with love and attention to detail, ensuring that every product meets our high standards for sustainability and performance. By handcrafting our candles, we also minimize energy use compared to large-scale production methods.

At The Coconut Box Candle Co., sustainability isn’t just a goal—it’s at the heart of everything we do. We’re always exploring new ways to make our business greener and our products more eco-conscious, so you can feel good about every burn.